MAIN RESPONSIBILITIES

·        Plan, schedule, and coordinate the installation and troubleshooting of desktop and laptop computers and software systems.

·        Install new PCs; integrate appropriate hardware and software; and test new hardware components and software applications.

·        Provide first-line support for all IT-related issues on the ABL network.

·        Perform general maintenance and basic repairs on desktop and laptop computers.

·        Assist with the daily close-of-day process in the core banking application (myMBS).

·        Install approved office and other applications on desktops and laptops.

·        Assist with basic LAN setup and Ethernet cable maintenance.

·        Ensure that all computers on the network have up-to-date antivirus protection and Windows updates.

·        Perform other relevant tasks assigned by the supervisor.

·        Maintain productive and professional relationships with all stakeholders and the branch.

·        Actively seek and analyze customer feedback and manage customer complaints.

MINIMUM REQUIREMENTS

Education

·        Professional certificates in IT-related courses.

Experience, Skills, and Abilities

·        At least one year of experience in the prescribed field.

Key Competencies

·        Quality, Quantity, and Accuracy of Work: Meets deadlines, honors agreements, and complies with formalities.

·        Client Orientation: Understands client needs and concerns, responds promptly and effectively, and customizes services and products appropriately.

·        Drive for Results: Is proactive, balances analysis with action, sets high personal standards, and commits to ABL’s goals.

·        Teamwork: Collaborates and cooperates with others, acknowledges others’ contributions, works effectively with individuals regardless of nationality or gender, and is willing to seek help.

Language

·        Fluency in written and spoken English.