Help Center

Welcome to the YEZ Help Center

Find answers to common questions and learn how to make the most of our platform.

Getting Started

How do I create an account?

Creating an account is easy:

1. Click the "Sign Up" button on the homepage
2. Choose your account type (Youth, Instructor, or Employer)
3. Fill in your basic information
4. Verify your email address
5. Complete your profile

What account types are available?

• Youth: For job seekers, students, and young professionals
• Instructor: For educators and trainers who want to create courses
• Employer: For companies looking to hire talent

Job Search & Applications

How do I search for jobs?

Use our advanced job search feature:

• Browse jobs by category, location, or company
• Use filters to narrow down results
• Save interesting jobs for later
• Set up job alerts for new opportunities

How do I apply for a job?

1. Find a job that interests you
2. Click "Apply Now"
3. Upload your resume and cover letter
4. Answer any additional questions
5. Submit your application

How can I track my applications?

Visit your dashboard to:

• View all your submitted applications
• Check application status
• See employer responses
• Manage your application history

Courses & Learning

How do I enroll in a course?

1. Browse available courses
2. Read course descriptions and reviews
3. Click "Enroll Now" on your chosen course
4. Complete the enrollment process
5. Start learning immediately

Can I create my own courses?

Yes! If you're an instructor:

• Create detailed course content
• Upload videos, documents, and resources
• Set course pricing and availability
• Manage student enrollments
• Track course performance

How do I track my learning progress?

Your learning dashboard shows:

• Enrolled courses and progress
• Completed lessons and achievements
• Certificates and badges earned
• Learning goals and milestones

Profile & Account Management

How do I update my profile?

1. Go to your profile page
2. Click "Edit Profile"
3. Update your information
4. Upload a professional photo
5. Save your changes

How do I change my password?

1. Go to Account Settings
2. Click "Change Password"
3. Enter your current password
4. Enter your new password
5. Confirm the new password

Scholarships & Funding

How do I apply for scholarships?

Scholarship applications are simple:

• Browse available scholarships
• Check eligibility requirements
• Complete the application form
• Submit required documents
• Track your application status

What types of scholarships are available?

• Educational Scholarships: For academic programs
• Skill Development: For professional training
• Entrepreneurship: For business development
• Research Grants: For academic research

Technical Support

What if I can't log in?

Try these solutions:

• Check your email and password
• Use the "Forgot Password" feature
• Clear your browser cache
• Try a different browser
• Contact support if issues persist

How do I report a technical issue?

1. Go to the Contact page
2. Enter "Technical Support" in the subject area
3. Describe the issue in detail
4. Submit your report

Privacy & Security

How is my data protected?

We take your privacy seriously:

• All data is encrypted and secure
• We never share your personal information
• You control what information is public
• Regular security audits and updates

How do I delete my account?

To delete your account:

1. Contact our support team
2. Request account deletion
3. Confirm your identity
4. Account will be permanently deleted

Contact Support

Still need help? We're here for you:

• Email: support@yez.gov.lr
• Phone: Available during business hours
• Live Chat: Available on our website
• Contact Form: Send us a message

Need Immediate Help? Our support team is available Monday through Friday, 9 AM to 5 PM. We typically respond within 24 hours.