Secureffice, a modern workplace operations platform launching commercially in Liberia, is recruiting a dedicated, versatile, and tech-savvy Customer Success & Field Support Specialist to join its growing team in Monrovia. Secureffice modernizes facility management by replacing paper logbooks, contractor spreadsheets, and manual payouts with a single digital system covering visitor check-in, time and attendance, approval workflows (FlowDesk), internal requests (iNeed Service), asset tracking, and mobile-money payouts (iPayment).

This dual-function role combines technical field installations, end-user training, and ongoing customer success management to ensure seamless platform adoption across NGOs, banks, mining companies, hotels, and government institutions.

• Job Title: Customer Success & Field Support Specialist
• Employer: Secureffice
• Duty Station: Monrovia, Liberia (with regular field travel across Greater Monrovia)
• Employment Type: Full-time
• Reports To: General Manager
• Start Date: September 23, 2026
• Application Deadline: October 10, 2026
• Compensation: USD $300/month + performance bonus + transport, airtime, and data allowances

Key Responsibilities

• Onboarding & User Training: Configure customer accounts, sites, badge templates, and modules; train receptionists, security, and department staff using standard 60-minute training decks; produce user guides; and ensure full go-live within 14 days of contract signing.
• Field Installation & Hardware Support: Install and commission hardware kiosks, badge printers, tablets, signage screens, UPS backup units, and 4G routers; maintain an accurate asset register; and manage spare parts inventory.
• Technical Support & Troubleshooting: Provide first-line support via phone, WhatsApp, and email; respond within 4 business hours; perform remote and on-site troubleshooting; and escalate complex software bugs to the Platform Engineer.
• Customer Success & Account Growth: Conduct 30-, 60-, and 90-day usage check-ins; gather product feedback; identify opportunities for module expansion; and assist with account renewals and testimonials.

Requirements & Qualifications

• Education: Diploma or degree in IT, Business, or a related field (or equivalent practical experience).
• Experience: 1 to 3 years of hands-on experience in customer-facing IT support, field engineering, or technical installations.
• Technical Competencies: Basic networking and hardware troubleshooting skills (routers, Wi-Fi, tablets, printers); comfort operating web applications; and familiarity with UPS/surge protection.
• Soft Skills: Clear, patient communicator and trainer in English; calm under pressure; well-organized; and valid driver's license or reliable transport across Greater Monrovia.
• Experience with POS systems, CCTV, access control, ISP installations, or digital kiosks.
• Prior experience interfacing with banks, concessions, NGOs, or hospitality businesses.
• Familiarity with mobile money services (MTN MoMo or Orange Money).
• Basic Linux knowledge, scripting skills, or experience writing user guides.

Application Package & Selection Process
Interested applicants must send the following three (3) materials to jobs@blueseas.com.lr:
Detailed CV/Resume.
A short written note (or a 2-minute voice note) explaining your motivation for joining Secureffice.
One real-world example of a time you helped a customer or colleague troubleshoot and solve a technical problem.

Selection Stages:

• Document and note review.
• 20-minute preliminary phone/WhatsApp screening.
• 60- to 90-minute practical assessment (delivering a mini-training session and solving a hardware scenario).
• Final interview with the General Manager and reference checks.